OttLite Product Support - John Ott Product Support. At OttLite we strive to provide our customers with superior customer service. From the moment you purchase your lamp we want to make sure that you are able to do whatever it is that you love, longer. Check our FAQs, view our product support videos, give us a call or email – whichever way you choose, we’re here to help! OttLite - Craft and Sewing Floor Lamps Craft and Sewing Floor Lamps. Next to your favorite chair or perfectly placed over your sewing machine, OttLite floor lamps easily adjust to deliver high contrast, low glare OttLite illumination right where you need it. You’ll enjoy hours of comfort and clarity with our standing lamps! OttLite FAQs | You Have Questions - We Have Answers If you have done the troubleshooting on your lamp and it still isn’t working, if you need to order a new lamp or bulbs or you have any questions, contact our Customer Service team Monday-Friday from 8:30am-5:00pm EST at 1-800-842-8848 or via the Customer Contact Form. If you are calling about your lamp, be sure to have your model number How to re-wire an old floor lamp - YouTube Ron Tanner form Houselove shows how to re-wire an old floor lamp in easy-to-follow steps. Includes information on newer lamps. Also includes instructions on wiring a plug to a lamp cord.