APPLE RETAIL MANUAL
How To Be a Genius: This Is Apple's Secret Employee
The manual could easily serve as the Humanity 101 textbook for a robot university, but at Apple, it's an exhaustive manual to understanding customers and making them happy.
The Apple Store Guide to Insanely Great Customer Service
Apple is the fastest growing retailer in history and has dominated the holy covet of retail metrics, sales per square foot, almost since its inception, which hit $4,798 in 2015. Pair that with rampant expansion plans that puts the technology giant at 420+ stores around the world, and we're talking some serious revenue numbers, about $76 billion worth in the first quarter of 2016.
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Apple's Secret Employee Training Manual Reinvents Customer
The leaked Apple training manual tells us more of how Apple to Building Insanely Great Customer Loyalty is the first book to reveal the secrets behind the stunning success of the Apple Retail
The Secrets of Apple’s Retail Success
PDF fileApple Stores and do more than simply deliver a transactional experience. In short, they had to reinvent retail. Just as it changed the way people experience complex technology since the 1970s, Apple had to forever change the retail experience in 2001. This book covers - or should I say uncovers - the secrets of Apple’s stunning retail successes.People also askAre Apple Store employees trained?Are Apple Store employees trained?Apple Store employees are trained from day one to do what they have to do to make you happy. According to Apple, “Our stores are a happy place to shop, learn, create, and get help.” It reminds me of a conversation I had with former Apple Store executive, George Blankenship, who now oversees the customer experience for Tesla.Apple's Secret Employee Training Manual Reinvents CustomerSee all results for this questionHow do you find an Apple Store?How do you find an Apple Store?More ways to shop: Find an Apple Store or other retailer near you. Or call 1-800-MY-APPLE.AppleSee all results for this questionHow do you repair an Apple device?How do you repair an Apple device?If your Apple device needs repairs, you can go to an Apple Store, visit an Authorized Service Provider, or mail in your device. Whatever you choose, we’ll make sure your device works the way it should.Official Apple SupportSee all results for this questionAre Apple Store associates on commission?Are Apple Store associates on commission?Apple Store associates are not on commission, and they don’t try to sell you anything. They have one job: to help you find the product that’s right for you, even if it’s not an Apple product. All those things create value beyond the transaction."The Apple Store Guide to Insanely Great Customer ServiceSee all results for this questionFeedback
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Apple Store - Find a Store - Apple
Find an Apple Store and shop for Mac, iPhone, iPad, Apple Watch, and more. Sign up for Today at Apple programs. Or get support at the Genius Bar.